Anyone running an agency or hiring for a social media manager knows how challenging it can be to find the right fit. The perfect candidate is often expected to be a master-of-all-trades, mastering everything from strategy and creativity to analytics and community engagement.
Before diving into the key traits I look for in a social media manager, it’s important to acknowledge one thing, it’s nearly impossible to find all these qualities in one person. That’s why you should consider the strengths of your existing team when hiring. For example, if you already have someone who excels at analytics and project management, you might focus on hiring a creative thinker or skilled copywriter to complement them.
Here are the key areas I evaluate when hiring a social media manager:
1. Hungry and Curious
While many skills can be trained, curiosity and hunger to learn are non-negotiable for this role. Social media is an ever-changing landscape, with new trends, strategies, and platforms emerging almost daily. A world-class social media manager must have the drive to stay up-to-date and continuously improve their craft. They should be actively seeking out the latest news, trends, and strategies to keep their approach fresh and relevant.
2. Creative
Creativity is essential in navigating platform algorithms and making content stand out. This involves more than just making things visually appealing—it’s about solving problems in innovative ways and leveraging the latest trends and creative formats to capture attention.
3. Storyteller
Storytelling is a separate skill from creativity. It’s about weaving purposeful narratives that hook audiences and create a meaningful connection between the content and the brand. Social media managers need to balance this with the understanding that they’re not creating art—they’re crafting content that must resonate with an audience and serve a brand’s objectives.
4. Analytical
On the flip side, data-driven decision-making is just as important. A great social media manager should be able to turn raw data into actionable insights. These insights not only inform better storytelling but also enhance the overall marketing strategy. Analytics provide the foundation for iterative improvement and help track the effectiveness of campaigns.
5. Social
This might seem obvious, but it’s often overlooked, being genuinely social matters. A candidate’s ability to connect with people in real life often translates to how well they build connections online. If they lack passion for engaging with others, chances are their interactions with an online community will feel robotic. You can always tell the difference between authentic, meaningful engagement and canned, rephrased responses.